We will be a recognized model
of excellence, challenging traditional
boundaries, seizing opportunities,
setting the standard to become
a renowned world leader in providing
innovative Customs services. Providing
world class services.
Our mission is to excel in
serving Dubai by delivering Customs
services of the highest and uncompromising
quality and value.
ARE COMMITTED to protect Dubais
revenue by going beyond and above
assessing and collecting duties
and fees. We will control, regulate
and facilitate the movement of
commodities between Dubai and
other nations. We will seek new
channel streams of revenues depending
on innovative and creative service
ARE COMMITTED to provide the highest
quality of services to our customers.
We will exceed our customers
expectations by providing friendly,
courteous, knowledgeable and prompt
service in all areas of our operations.
Through system-wide continuous
improvement in the quality of
everything we do, we will strengthen
our leadership position. Innovation,
technology and creativity are
essential catalysts for our competitive
ARE COMMITTED to emphasise the
importance of our employees by
providing an environment where
people realise their full potential,
where they feel good about their
work, are challenged and well
trained, and are able to grow
both professionally and personally,
thereby maximising their contributions.
We seek productivity through participation,
teamwork and accountability.
ARE COMMITTED to conduct our operations
based on international provisions
implemented by the world Customs
and other international trade
communities. Our conduct accommodates
recommendations expressed by international
institutions which have regard
to facilitating legitimate trade.
Integrity, competence, and conformity
with international standards characterise
our Customs system.
ARE COMMITTED to endeavour to
be a good citizen at all times
by engaging in activities that
have a positive social and economic
impact on the communities in which
we work and the world at large.
is no longer a mere collector
of duty or inspector of cargo.
Customs has assumed new responsibilities
that are more significant from
a traditional perspective. It
has expanded to include the facilitation
of trade while, at the same time,
Customs continues to play a vital
role in preventing the entry of
goods detrimental to the United
Arab Emirates society. One of
the greatest challenges of Dubai
Customs consists in balancing
the facilitation and the need
Function: Regulate the flow
of trade into the business sector.
Function: Collect revenue.
Function: Generate trade statistics
reports and analyses.
Function: Regulate imports and
exports into and out of Dubai.
Policy pursued in UAE and particularly
in Dubai has been responsible
for elevating Dubai to its present
status of an international trading
centre. The role of Customs now
covers economic, social and statistical
areas. Simply stated, Dubai Customs
plays a pivotal role in border
protection, trade administration
and revenue collection.
of Customs Duties
Customs is charged with assessing
and collecting duties imposed
on imported goods. Dubai levies
a 4% duty on all imported goods
(50% on alcohol and 100% on Tobacco)
unless they are exempted.
of complete information on trade
Section collects and analyses
information on trade, import,
import for re-export and export.
Trade and Customs statistics are
essential decision-making tools
to develop trade policies and
ensure the financial wealth
of a country
fund and resource government
of public health
This type of function is not related
to economic protection as much
as it is to controlling goods
harmful or potentially harmful
to the individual or environment.
In fact, strict control is imposed
on foodstuffs, vaccines, medicines,
drugs and other similar goods.
Dubai Customs works in close relationship
with Dubai Municipality and Ministry
or restriction of goods
Dubai Customs is also the first
line of defense against the importation
of harmful goods that affect individual
health, coherence of the society
and environment cleanliness.
of regulations to control the
flow of foreign trade
The economic role of Customs due
to the liberalized and transparent
policy, has raised Dubai to an
international trade hub which
now handles 70% of UAE's non-oil
simple and easy customs procedures
have facilitated smooth movements
of consignments in and out of
the country, affording international
trade remarkable incentives.
infrastructure combined with high
level transport and communications
facilities and the absence of
sales taxes paved the way for
non-oil trade to grow.
of efficient import/export procedures
to trade community
The liberal economic policy regarding
customs operations brought about
rapid increase in the Emirates
development and trade.
policy regarding re-export is
another factor in the speedy development
achieved by the economy of Dubai.
Traders could import from low
price sources and keep the goods
for a period of six months paying
only a deposit of 4% until they
find the most profitable market
to re-export their goods. The
deposit is then refunded on producing
proof of export.
transshipment facility, that enables
traders to transit their shipments
through Dubai without any hassles,
has also helped boost international
transactions, contributing to
rapid economic development.
of incentives to investment
One of the major objectives of
trade administration is to ensure
that the trade and commerce community
receives the support and is given
the advantages intended by a wide
variety of trade policy, legislation
all, the economic policy of keeping
tariff rates at low levels and
the setting up of free trade areas
such as free zones and duty-free
areas has provided substantial
force to accelerating the pace
of growth of foreign trade as
well as industrial development.
policy regarding the issue of
industrial licences to manufacturing
industries exempting them from
customs duty, forms another important
contributing factor to the economic
role of customs in the development
of trade and commerce.